What type of water should I use for my machine?
For the best taste and machine longevity, we recommend using filtered or distilled water to prevent mineral buildup.
How often should I clean my nugget ice maker?
To keep your ice fresh and the system hygienic, we suggest a quick rinse and wipe-down every two weeks.
How does the machine store the freshly made ice?
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Free Shipping & Returns
All orders are shipped via DHL Express and FedEx International Priority, with average delivery times of 3 to 5 business days for the rest of the world.
An official tracking number will be provided once the package has been picked up by the carrier.
You have 30 days after receipt to return an item to us.
Simply contact our customer service department to obtain a prepaid label and follow a simplified return procedure.
Secure payment
All transactions made on our site are protected by 256-bit SSL encryption, the same as that used by major banking institutions.
We comply with the most stringent international standards, such as ISO/IEC 27001 certification for information security and the PCI-DSS standard imposed on payment providers.
To further enhance this security, we only work with trusted partners such as Stripe, PayPal, and Visa/Mastercard Secure Code.
Finally, your banking details are never stored on our servers, ensuring complete confidentiality.
Satisfaction guaranteed or your money back
Every order is automatically covered by insurance against loss, theft, or damage during shipping.
We also offer a 30-day money-back guarantee: if you change your mind, you can return your product without conditions and receive a full refund.
Refunds are processed within 5 to 7 business days of receipt of the return, and are always made using the same payment method used for the purchase.
